Customer Service is available in accordance with our extensive Service Level Agreement (SLA). During the Covid-19 pandemic support services have been altered as we moved to a remote workplace environment. Currently the best way to get support is via our dedicated support mail box. High priority requests should not be sent via e-mail. E-Mail Support@i-bn.net:
Application support for not critical issues is scheduled with a certified technician through the support function via e-mail Mail SAPsupport@i-bn.net for SAP and SageSupport@i-bn.net for Sage 100
Contact your account manager for project type work or additional licenses. 678-627-0646
Cloud Services Support
Cloud Services support has been assumed by our partner Summit Hosting via e-mail Mail Support@i-bn.net:
Technicians are available M-F 8:30-5:30 ET to answer calls at our dedicated support line. 678-627-0687
Please note this will ring multiple technicians before reaching the answering service. After hours service is available 24x7x365
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