Customer Service is available in accordance with our extensive Service Level Agreement (SLA).   During the Covid-19 pandemic support services have been altered as we moved to a remote workplace environment.    Currently the best way to get support is via our dedicated support mail box.  High priority requests should not be sent via e-mail. E-Mail

Application Support

Application support for not critical issues is scheduled with a certified technician through the support function via e-mail Mail for SAP and for Sage 100

Contact your account manager for project type work or additional licenses. 678-627-0646

Cloud Services Support

Cloud Services support has been assumed by our partner Summit Hosting via e-mail Mail

Technicians are available M-F 8:30-5:30 ET to answer calls at our dedicated support line.  678-627-0687 

Please note this will ring multiple technicians before reaching the answering service.  After hours service is available 24x7x365

Resources Page

Visit our resources pages for access to videos, how-to documents and other valuable self-help resources.