Digital Tansformation Services
Digital Transformation is business transformation with a modern technology focus. The primary difference in terminology is the focus on using a digital toolset for business transformation. With a laser focus on customer experience and satisfaction, adaptable teams learn new ways to deliver personalized experiences, products and services. The rise of artificial intelligence increases the imperative for continuous transformation.
AI technology is evolving at a rapid pace as is our understanding of its capabilities , potential and governance requirements. We view AI as part of a digital transformation journey which will dramatically improve business capabilities and bottom line.
Artificial Intelligence
Artificial Intelligence (AI) is being incorporated into all aspects of our life. AI has shifted from hype to reality. Your business needs an AI strategy, but where should you begin?
In the small to mid-sized business market we see a cautious approach and huge opportunities.
- Customers want self service, but they want the ability to deal with a human.
- Businesses want automation but are concerned about errors and hallucinations.
- New competitors leveraging AI are changing business models.
AI engagements typically are part of a digital transformation journey or occur after a Visioning engagement. AI engagements are executed as a journey executed in phases:
- Scope & Design - The phase objectives are specified with targeted objectives, limits, and goals.
- Process Definition & Human in Loop (HIL) - The new business process is designed with AI in mind. The plan for human intervention, oversight and training is defined.
- Develop, Train & Deploy - The new AI components are developed. Both humans and AI Agents are trained. The new process is deployed in a controlled manner.
- Test, Accept, Learn - The initial deployment is closely monitored while the AI components are enhanced and learn. As acceptance is achieved, the HIL is adjusted.
I-BN’s involvement in AI projects will vary based upon internal capabilities, technology platform, AI approach and a variety of other factors.
- High involvement in Scope & Design and Process Definition phases.
- Role varies in development and deployment phases. As client advocates we recommend use of the best team to execute on your vision.
- Our executives excel in management and oversight of testing, acceptance and deployment of technology.
Cost Basis
Scope & Design - Fixed Fee Service
Deployment - Retainer or fixed by phase
Network Staffing
Team of executives based upon phase and I-BN role
Planning Phase
Digital transformation is a journey that takes you from the current state to your desired future state. Most small to mid-sized businesses go through a progression which includes education, visioning, planning and implementation of new processes and technology. One key to success is the early and active involvement of leadership. Business leaders must sponsor and guide the transformation with clear communication of objectives, expectations and desired outcomes.
Although the planning phase can look dramatically different based upon the organizational readiness, technology platform and business operations. A typical engagement includes:
- Execute onsite visit (2-3 days) to review core business processes and meet leadership team
- Identify critical business processes and systems.
- Create common understanding of ideal future operations model and opportunities for digital transformation.
Project deliverables include:
- Visual representation of major systems and data flows.
- High level documentation of core process and opportunities for transformation.
- High level roadmap for digital transformation with recommended actions.
Cost Basis
Fixed Fee Service
Network Staffing
1 or more executives based upon variety or complexity of organization and its systems.
Platform Tansformation
Platform transformation is the upgrade, augmentation or replacement of your systems infrastructure and technology.
- Do you have the information you need delivered to you automatically when you need it?
- Does your current systems platform support secure integration and automation?
- Can your current applications scale to meet your growth aspirations?
- Does your organization have the capacity to manage its technology requirements or do you need some outsourcing?
- Identification of key capabilities and metrics for future platform.
- Establish digital platform evaluation rubric and participation in vendor presentations.
- Assistance in creating testing plans and acceptance criteria.
- Project and change management services
Our executives provide value and a positive return on investment in the following ways:
- Extensive experience in platform enhancement and replacement and a network of providers for small to mid market organizations.
- Templates, project and testing plans, and other tools ready for adaptation to your unique circumstances.
- Outsider's perspective that keeps your project on track and focused on objectives.
Cost Basis
Monthly Retainer Service based upon FTE equivalency.
Network Staffing
2 or more executives with specific expertise flexed to your requirements.
Platform transformation includes both the infrastructure and applications required to deliver business capabilities. Our executives are infrastructure and application agnostic and have no incentives to recommend one solution over another.
As client advocates we look to your unique business requirements, corporate culture, staffing, business conditions and industry trends as inputs to your unique transformation strategy.
We believe organizations must adopt a continuous improvement philosophy to keep up with the rapid pace of business and technological change. The moment you stop improving is when you start to fall behind.
Process Transformation
Business Process Transformation is the fundamental redesign and optimization of business processes to improve efficiency, agility, and value delivery. It involves reengineering workflows, integrating technology, and adopting innovative strategies to align operations with evolving market demands and organizational goals.
- Workflow requires having the right people in the right place, armed with the requisite knowledge and training.
- Systems and technologies must work with your business processes and not dictate them.
- Data is the new currency of business. However, data is useless if not clean and organized into information.
Our process transformation services team work with your management, department leaders and subject matter experts to lead you on your journey. We pride ourselves on knowledge transfer so your team masters the art of continuous process transformation. A typical early engagement begins with:
- Onsite visit (2-3 days) to meet team and identify key core and sub processes
- Review of 3 critical business processes and key business capabilities
- Identify current systems and technology.
- Create a set of guiding principles and key objectives for process transformation.
Project deliverables include:
- Initial documentation of key and core processes, business capabilities and system architecture.
- Establishment of Continuous Transformation Framework with numerous templates and forms.
- Recommended action plan for quick wins, priority projects and improvement team structure.
Cost Basis
Initial Fixed Fee Project
Retainer Based Ongoing Service
Network Staffing
1 or more executives based upon size of organization.
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